Privacy Policy

After6 AI LLC ("After6 AI," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at https://www.after6ai.com, use our services, or interact with us by phone, email, or text message.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

This policy addresses two groups: visitors and clients who interact with us directly, and end callers — customers of our contractor clients who are connected with an After6 AI voice agent when they call a business that uses our services. If you are calling a contractor, plumber, electrician, or other service business and are connected with an After6 AI voice agent, we process certain information on your behalf as described in "Information We Process on Behalf of Our Clients" below.

Information We Collect

We collect information you provide directly to us, including:

• Contact information — name, email address, phone number, and business name when you submit a form, request a consultation, or contact us directly.
• Communications — records of correspondence if you contact us by email, phone, or SMS.
• Service information — details about your business, goals, and needs that you share when engaging our services.

We also collect certain information automatically when you visit our website:

• IP address and browser type
• Pages visited and time spent on pages
• Referring URLs
• Device and operating system information

Information We Process on Behalf of Our Clients

When a homeowner or consumer calls a business that uses our AI voice agent, we collect and process, on that business's behalf:

• The caller's name, phone number, and any address or service-location information provided
• A recording and/or transcript of the call (see "Call Recording" below)
• Details of the service request, such as the nature of the issue and urgency

After6 AI acts as a service provider to our contractor clients for this purpose. The contractor client is the primary party responsible for the customer relationship; After6 AI processes this information solely to deliver the call-answering and lead-capture service on the client's behalf.

If you are a caller and want to know what information a business has about you, contact us at hello@after6ai.com and we will route your request appropriately, or contact the business you called directly.

Call Recording

Calls handled by our AI voice agents may be recorded and transcribed for service delivery, quality assurance, and service improvement. Where required by applicable state law, callers are notified that the call may be recorded before the call proceeds. Call recordings and transcripts are retained for 12 months from the date of the call, then deleted or anonymized, consistent with the retention terms in our Service Agreement.

Voice Data and AI Disclosure

Our services use AI-powered voice agents to answer and respond to calls. Where required by law, callers are informed they are interacting with an automated system. Our voice agents perform speech-to-text transcription to understand and respond to callers; After6 AI does not create or store voiceprints for the purpose of identifying individuals.

Payment Processing

Payments for After6 AI services are processed by Stripe, Inc. We do not collect, transmit, or store full credit card numbers or other sensitive cardholder data on our own systems — card information is entered directly into Stripe's secure payment interface. For details on how Stripe handles payment information, see stripe.com/privacy.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the services you request
• Send appointment reminders, service updates, and follow-up communications
• Send marketing and promotional messages (only with your explicit consent)
• Improve our website and service offerings
• Comply with legal obligations

SMS and Text Message Communications

If you opt in to receive SMS messages from After6 AI LLC, the following terms apply:

• Message types: You may receive appointment reminders, service notifications, follow-up messages, and promotional offers depending on the consent type you selected.
• Frequency: Message frequency varies based on your interactions with us.
• Rates: Message and data rates may apply depending on your mobile carrier and plan.
• Opt-out: Reply STOP at any time to unsubscribe from all SMS messages. You will receive a confirmation and no further messages will be sent.
• Help: Reply HELP for assistance, or contact us at hello@after6ai.com.
• No sharing: We do not share your phone number or SMS consent with third parties for their own marketing purposes.

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: We use the following third-party providers to operate our business and deliver services, each contractually obligated to protect your information and use it only to provide services to us: our CRM and AI voice agent platform provider, our payment processor (Stripe, Inc.), and our website hosting and telephony/SMS infrastructure providers.
• Legal requirements: We may disclose information if required by law or in response to valid legal process.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your information at any time by contacting us at hello@after6ai.com.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications at any time
• California residents: Under the CCPA/CPRA, you have the right to know, delete, correct, and opt out of the sale or sharing of personal information. After6 AI does not sell or share personal information as those terms are defined under the CCPA/CPRA.

To exercise any of these rights, contact us at hello@after6ai.com.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Children's Privacy

Our services are intended for business use and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated effective date. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: